Reference

How zbajee Handles Your Personal Data

This Privacy Policy sets out exactly what data zbajee collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby.

Account data protectionbKash, Nagad, Rocket payment dataCookie and device dataYour right to request deletionBangladesh-relevant eligibility
zbajee How zbajee Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply security measures at the account and payment layer to reduce the risk of unauthorised access. Your session data is encrypted in transit. Cookie preferences can be managed from your browser settings, and we explain what each cookie category does in the section below.

Payment Data Handling

Deposits via bKash, Nagad or Rocket are matched to your account by transaction reference. We do not store your full mobile wallet PIN or full account number on our platform servers.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can disable non-essential cookies in your browser without losing account access.

Account Security Steps

Login is protected by OTP verification sent to your registered number. If we detect an unfamiliar device or location, we may ask you to re-verify before granting lobby access.

Data Retention and Deletion

Active account data is retained while your account is open. Once you request closure, we delete or anonymise personal data that no longer needs to be held under our records obligations.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, you can contact our support team directly. We aim to respond to all privacy-related requests within a reasonable period. Use the channels below to get in touch — include your registered phone number or email so we can locate your account quickly.

Email Support Send your data request or privacy question to our support email. Include your registered account phone number so we can match your records without delay.
Live Chat Open live chat from your account dashboard. For privacy requests, confirm your registered bKash or Nagad number so our team can verify your identity.
Account Settings Some data preferences — such as marketing communication opt-outs — can be updated directly inside your account settings without contacting support.

Common Questions About Your Privacy at zbajee

Below are the questions we hear most often about data, cookies and account privacy. If your question is not covered here, reach out via live chat or email with your registered account details.

We collect your name, phone number, email address and the payment method you register — bKash, Nagad or Rocket. Device data such as IP address and browser type is also logged at login.

Your full mobile wallet number is not stored in full. We retain only the transaction reference needed to match your deposit or withdrawal record to your account.

Yes. Contact support via live chat or email with your registered phone number. We will locate your account records and share what we hold within a reasonable response period.

Send a deletion request to our support email or raise it via live chat. We will remove or anonymise data that no longer needs to be retained once your account closure is confirmed.

We do not sell your data for marketing. We may share data with payment processors like bKash, Nagad and Rocket only to the extent needed to complete your transaction.

Session cookies keep you logged in; analytics cookies track lobby navigation patterns. You can disable non-essential cookies in your browser settings without losing access to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.